Policies

We honor strict regulations on prescriptions

We pride ourselves on providing the highest quality medical care for your whole family

Please take a moment to review the following guidelines and policies to ensure that we can provide the best care possible. Most of these policies never come into play, but in order to inform you and allow full communication, we publish this and ask that you be aware of them.


Access to Care
We will care for patients regardless of age, race, gender, creed, or religion. We are able to see patients mostly by appointment. We do offer walk-in service for medical urgencies. These appointments are usually kept available, but are on a first-come, first-served basis. Emergency conditions may need to be referred to an Urgent Care facility or the Emergency Department. Office hours are 9-5 TWTh and 8-5 M&F and at our Fraser st office 9-11am on Saturday. After hours medical emergencies are handled by phone by one of our on-call physicians.You may access them after hours by calling our office number.

This service is for medical emergencies/urgencies only (not for prescription refills or non-emergent medical conditions). Because of time constraints, please be respectful of your allotted appointment. Typically a 15-minute appointment can accommodate only 1-2 medical issues. Please see our Practice Access Communication Policy below.

Practice Access Communication Policies

Prescription Refills
If you have no remaining refills on your prescription, please contact your pharmacy. They will request authorization and fill the prescription if approved. They/we need approximately 3 days in order to process these requests. Contacting us initially may only delay the process.

We are unable to write or refill a prescription unless we have seen you recently for the condition treated by that medication.

Insurance Coverage
If we are participating physicians with your insurance plan, we will bill them for the care you receive. You are responsible for co-payments at the time of your appointment. You must also present a valid insurance card at each visit. If you do not have your card, we will see you on a fee-for-service basis with payment at the time of the visit (minimum charge of $60 currently).

There are a multitude of insurance plans and levels of coverage that we see. We are not able to keep track of which services are covered by each plan for each person. Insurance is a contract between you and your plan. You are responsible for knowing which services are covered under your plan. If we provide a service that we feel is medically prudent and this is a non-covered benefit, you are responsible for payment (many plans do not cover routine physicals or additional evaluations at the time of a physical for example).

It is our ethical responsibility to do what is correct medically, whether it is financially covered by your individual insurance plan or not.

Appointment Cancellation or Rescheduling
If for any reason you are not able to make your scheduled appointment, we require 24 hours notification. This will allow us to fill your appointment slot with someone who may need care urgently. Otherwise you are considered a “no-show”.

You should receive a letter if you no-show. This letter will outline the specific policies in this regard. In fairness, we reserve the right to terminate our relationship with repeated no-shows. We realize things do come up and will take this into account individually, but wasted appointment slots hurt other patients as well as the practice. Please understand the need for this policy.

Medical Records / Referrals
The medical record is the property of Mile High Primary Care and we are required to keep the originals for 7 years after our last visit with you. We will provide copies as needed at a charge of $16.50 handling fee for up to 10 pages, then $.75 per page for pages 11-40, then $.50 per page for pages >= 41 plus postage.

We require allowance of 5-7 business days on medical records requests. If you are referred for specialty care, you must make us aware of the appointment time, date, and physician as soon as possible so that we have adequate time to clear the referral. (i.e. at least 5 days before your scheduled specialty appointment)

Privacy and HIPAA
Your privacy is important to us. We are making/have made efforts to comply with the Federal regulations known as HIPAA.

Should you have any questions or concerns regarding the privacy of your health information, please let us know. Please read and if desired, take a copy of our “Health Information Practices” as posted in the waiting room. It is required by the Federal regulation that you acknowledge understanding of this document.