We pride ourselves on providing the highest quality medical care for your whole family
Please take a moment to review the following guidelines and policies to ensure that we can provide the best care possible. Most of these policies never come into play, but in order to inform you and allow full communication, we publish this and ask that you be aware of them.
This service is for medical emergencies/urgencies only (not for prescription refills or non-emergent medical conditions). Because of time constraints, please be respectful of your allotted appointment. Typically a 15-minute appointment can accommodate only 1-2 medical issues. Please see our Practice Access Communication Policy below.
We are unable to write or refill a prescription unless we have seen you recently for the condition treated by that medication.
There are a multitude of insurance plans and levels of coverage that we see. We are not able to keep track of which services are covered by each plan for each person. Insurance is a contract between you and your plan. You are responsible for knowing which services are covered under your plan. If we provide a service that we feel is medically prudent and this is a non-covered benefit, you are responsible for payment (many plans do not cover routine physicals or additional evaluations at the time of a physical for example).
It is our ethical responsibility to do what is correct medically, whether it is financially covered by your individual insurance plan or not.
You should receive a letter if you no-show. This letter will outline the specific policies in this regard. In fairness, we reserve the right to terminate our relationship with repeated no-shows. We realize things do come up and will take this into account individually, but wasted appointment slots hurt other patients as well as the practice. Please understand the need for this policy.
We require allowance of 5-7 business days on medical records requests. If you are referred for specialty care, you must make us aware of the appointment time, date, and physician as soon as possible so that we have adequate time to clear the referral. (i.e. at least 5 days before your scheduled specialty appointment)
Should you have any questions or concerns regarding the privacy of your health information, please let us know. Please read and if desired, take a copy of our “Health Information Practices” as posted in the waiting room. It is required by the Federal regulation that you acknowledge understanding of this document.